f7999 Terms and Conditions

1. General Information and Definitions

f7999 is an online gaming and betting platform that provides slot games, live casino, cricket betting and various gaming entertainment for users in Bangladesh. These terms and conditions apply to all services.

Key definitions used in this document:

• "Platform" refers to the f7999 website (f7999.cam), mobile application and all related services.
• "Member" refers to any user registered with f7999.
• "Account" refers to each member's personal gaming account.
• "Bonus" refers to any promotional offer or reward provided by f7999.
• "Transaction" refers to any deposit or withdrawal activity on an account.
• "Wagering Requirement" refers to the condition of placing a specified amount in bets before a bonus can be withdrawn.

2. Account Registration and Eligibility

To open an account with f7999, each applicant must meet the following conditions. If eligibility requirements are not met, the account registration may be rejected.

Registration Requirements

• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate and complete.
• Accounts may not be transferred, sold or made available for use by others.
• The responsibility for keeping the account password confidential rests entirely with the member.
• The email address used during registration must be active and belong to the member.

If any information changes, the member must notify our support team immediately. Providing incorrect information may result in the account being suspended or permanently closed.

3. Age Requirement

f7999 is an age-restricted platform. Members must be 21 years of age or older to participate on this platform.

At the time of registration or at any time thereafter, f7999 may request a national identity card, passport or other government-issued document to verify age. If such documents are not submitted, the account will be temporarily suspended.

4. Account Verification (KYC)

To ensure a safe and transparent environment, f7999 reserves the right to verify the identity of all its members. This process is known as KYC (Know Your Customer).

Documents Required for Verification

• Government-issued photo identification (National Identity Card / Passport / Driving Licence)
• Proof of address document (utility bill, bank statement, etc. — issued within the last three months)
• Proof of ownership of payment method (where applicable)

If verification is not completed, the withdrawal process may be temporarily placed on hold. f7999 may request additional verification at any time, particularly for large withdrawals.

5. Deposit and Withdrawal Rules

All financial transactions on f7999 are conducted securely and transparently. The following rules on deposits and withdrawals apply to all members.

Deposit Rules

• Minimum deposit amount: ৳200 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket.
• Deposits must be made only from a payment account registered in the member's own name.
• Deposits through third parties are strictly prohibited.
• Once a deposit is completed, it should be reflected in the account immediately. If there is a delay, please notify the support team.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals can only be made to the payment method registered on the account.
• If KYC verification has not been completed, the withdrawal process may be placed on hold.
• In the case of unusual or suspicious transactions, f7999 reserves the right to delay or place a hold on withdrawals.
• The relevant wagering requirement must be met before withdrawing from bonus funds.

f7999 may request additional documentation for any transaction. Any complaints regarding transactions must be raised with support within 30 days.

6. Bonuses and Promotional Offers

f7999 offers various types of bonuses and promotional offers to its members. Each bonus has its own terms and conditions, and compliance with them is mandatory.

Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000.
• A 20x wagering requirement must be met before this bonus can be withdrawn.
• After receiving a bonus, the wagering must be completed within the specified time period.
• If the bonus conditions are not met, the bonus balance will be cancelled.

General Bonus Rules

• Each promotion applies to one member, one household, one device or one IP address only.
• Collecting bonuses using multiple accounts is strictly prohibited.
• f7999 reserves the right to modify, suspend or cancel any bonus offer at any time.
• If any dispute arises regarding a bonus, the decision of f7999 shall be considered final.
• Cashback and benefits under the VIP programme are provided under separate terms.

7. Gaming Rules

All games on f7999 are conducted fairly and transparently. The following rules must be followed while enjoying the gaming experience.

General Gaming Terms

• The outcome of all games is determined by Random Number Generator (RNG) technology, which is completely impartial.
• If a technical issue occurs during a game, f7999 reserves the right to void or restore the affected bets.
• If an incorrect result is displayed due to a game error or software issue, f7999 reserves the right to make a correction.
• If a member obtains an unusual win by exploiting a programming error, it may be cancelled.
• f7999 will endeavour to give advance notice of any changes to game rules.

Sports Betting

• For cricket, football and other sports betting, the odds and rules set by f7999 apply.
• If an event is cancelled or postponed, a decision will be made in accordance with f7999's sports betting rules.
• In live betting, a bet placed late may be considered invalid if the result has already been determined.

8. Prohibited Activities

The following activities are strictly prohibited on f7999. Violation of these rules will result in account closure and all balances may be forfeited.

• Fraud and Deception: Providing any form of fraudulent, deceptive or false information.
• Multiple Accounts: Operating more than one account by a single individual.
• Bonus Abuse: Strategic or coordinated betting to circumvent bonus conditions.
• Money Laundering: Any form of illegal money laundering or suspicious financial activity.
• Automated Software: Use of bots, scripts or automation software.
• Hacking: Unauthorised access to or attempts to hack f7999's systems.
• Third-Party Transactions: Conducting transactions in another person's name or through a third party.
• Abusive Behaviour: Threatening or disrespectful behaviour towards support staff or other members.

f7999 reserves the right to temporarily suspend an account for the purpose of investigation in cases of suspicious activity. Information may be provided to relevant authorities if required.

9. Privacy and Data Protection

f7999 places the highest importance on protecting the personal information of its members. Our platform is secured by SSL encryption technology.

A member's personal information will be used only for the purposes of providing services, verifying identity and meeting legal obligations. Information is not sold to third parties. For more details, please read our Privacy Policy.

10. Limitation of Liability

f7999 is not liable for the following:

• Financial losses arising from a member's own gaming decisions.
• Disruption to games caused by internet disconnection or technical issues.
• Issues arising from errors in software provided by third-party game providers.
• Losses arising from a member's account information being disclosed to others.
• Unforeseen or unavoidable circumstances (Force Majeure) — natural disasters, cyber attacks, government restrictions, etc.

The maximum liability of f7999 shall in no circumstances exceed the original amount of the transaction in question.

11. Account Suspension and Closure Policy

f7999 reserves the right to suspend or permanently close any account at any time for the following reasons:

• Violation of these terms and conditions.
• If evidence of fraud or deception is found.
• Failure to complete KYC verification or submission of false documents.
• On the direction of legal or regulatory authorities.
• Accounts that have been inactive for an extended period of time.

Voluntary Account Closure

If a member wishes to close their account, please contact our support team. All valid balances must be withdrawn before the account is closed. Bonus balances that do not meet the requirements are not withdrawable.

12. Responsible Gaming

f7999 believes in responsible gaming and places the highest priority on members' wellbeing and financial safety. Gaming should be a form of entertainment, not a source of income.

• Members can set their own deposit limits.
• Temporary or permanent self-exclusion is available.
• There is an option to limit bet amounts and time spent.
• If you notice signs of gaming addiction, contact support immediately.

For more information, please visit our Responsible Gaming page. This platform is for users aged 21 and above only.

13. Changes to Terms and Conditions

f7999 reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, members will be notified via their registered email or through a notice on the platform.

Continued use of the platform after any changes will be considered as the member's acceptance of the new terms and conditions. Visit this page regularly to stay informed about the latest terms and conditions. If you do not accept the revised terms, the option to close your account is always available.

14. Contact and Dispute Resolution

If you have any questions or complaints regarding these terms and conditions, please contact our support team. We strive to resolve all complaints fairly and promptly.

Support Services

• Live Chat: 24/7 support available in Bengali.
• Email: [email protected]

When submitting a complaint, please provide your account details, the relevant transaction details, and a full description of the issue. f7999 generally tries to resolve complaints within business days. If a dispute remains unresolved, both parties will attempt to reach a resolution through mutual discussion.